Microsoft thông báo tuyển dụng vị trí Snr TAM – Service Delivery Manager

Microsoft thông báo tuyển dụng vị trí Snr TAM – Service Delivery Manager, cụ thể như sau:

Job
973871
Locations Vietnam, Ho Chi Minh City
Job families Customer service & support
Teams Consulting services
Purpose The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with implementation being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Services business and drive larger impact for the customer.
Key Responsibilities

Service Delivery Planning – Align services around people, process and technology

Service Delivery Mgmt – Drive improvement through delivery of goal aligned services.

Cloud Implementation – Lead activities that accelerate the customers’ deployment of cloud services.

Service Intro and Review – Ensure clear customer understanding of services available, and value delivered

Reactive Management – Act as an escalation point for critical service incidents

Oppty and Growth Mgmt – Identify opportunities for renewing and expanded Premier or MCS services

Customer/Partner – Use customer satisfaction results to drive service improvement

Experiences Required • Confidence

 

• Cross-Boundary Collaboration

• Interpersonal Awareness

• Impact and Influence

• Analytical Problem Solving

• Building Customer/Partner Relationships

• Product & Technology Expertise

• Project Management

• Strategic Insight

• Value Selling

Years Experience: 5+ years, primarily in a client-facing role

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

This role is based in Vietnam supporting Microsoft key clients locally.

 

Nguồn: careers.microsoft

[QC] Đăng tin tuyển dụng, tìm việc làm nhanh, uy tín tại trang Việc Làm Báo Lao Động.

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