Microsoft thông báo tuyển dụng vị trí Snr TAM – Service Delivery Manager, cụ thể như sau:
||Vietnam, Ho Chi Minh City
||Customer service & support
||The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with implementation being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Services business and drive larger impact for the customer.
Service Delivery Planning – Align services around people, process and technology
Service Delivery Mgmt – Drive improvement through delivery of goal aligned services.
Cloud Implementation – Lead activities that accelerate the customers’ deployment of cloud services.
Service Intro and Review – Ensure clear customer understanding of services available, and value delivered
Reactive Management – Act as an escalation point for critical service incidents
Oppty and Growth Mgmt – Identify opportunities for renewing and expanded Premier or MCS services
Customer/Partner – Use customer satisfaction results to drive service improvement
• Cross-Boundary Collaboration
• Interpersonal Awareness
• Impact and Influence
• Analytical Problem Solving
• Building Customer/Partner Relationships
• Product & Technology Expertise
• Project Management
• Strategic Insight
• Value Selling
Years Experience: 5+ years, primarily in a client-facing role
Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
This role is based in Vietnam supporting Microsoft key clients locally.