Trung tâm Anh ngữ ILA tuyển dụng nhiều vị trí tháng 11.2016

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Để thực hiện nhiệm vụ được giao và đáp ứng yêu cầu nâng cao chất lượng đào tạo, số lượng nhân sự việc làm, các ứng viên muốn tìm kiếm việc làm, đây là thông tin tuyển dụng hot hữu ích. Trung tâm Anh ngữ ILA tuyển dụng nhiều vị trí tháng 11.2016

Compensation and Benefits Manager

What You Will Do

Department: Human ResourcesReports To: BOM / Business Support Director/Human Resources Manager Direct Subordinates: C & B Executives, Human Resources OfficerJob Purpose:

 Implement operations of Compensation and Benefits function of Human Resources Department Provide strategic inputs to develop best practice and competitive C&B structure to meet remuneration strategies Control employee cost effectivelyWorking Relationships

 The incumbent reports directly to the BSD and directly assists the BSD on compensation and benefits strategic inputs. Supervises compensation and benefits function of Human Resources Dept.

 They will also liaise with Social Insurance Dept, Immigration, Dolisa, Police and Tax Depts.Internal: ILA staff at all levels

External : Tax Dept, Dolisa, Police, Immigration, Social and Health Insurance DeptResponsibilities  Remuneration structure

- Develop and periodically review remuneration structure- Periodically review job specification, conduct job matching and salary survey- Update salary scale- Assist BSD to develop human resources budget and periodically review the HR budget- Report on monthly employee cost

 Cash compensation and Non-cash benefits- Prepare annual salary review- Proceed monthly payroll calculation and relevant cash compensations to Vietnamese, expatriates staff, teacher and teaching assistants- Ensure all compensations to comply with government and ILA’s regulations- Claim and pay allowances from Social Insurance Department, Insurance Company- Update all staff about one’s eligible non-cash benefits- Arrange staff to receive proper non-cash benefits as regulations

 Leave management- Monitor all types of leave in leave management system for Vietnamese and expatriate staff- Monitor staff’s on-line or off-line leave applications

 Others- Complete all reports for external authorities such as Social Insurance Dept, Police Dept, Dolisa, Tax Dept and internal report system [ie cost monitoring report, employee statistic report, headcount report]- Provide remuneration strategic inputs- Execute and monitor HR budget- Effectively update to staff internal regulations, employee handbook, new governmental regulations

What You Are Good At

Qualifications

 Bachelors Degree from an accredited university Already at the same position with at least 2 years experience in compensation and benefits management Multinational organization experience preferred (in the education, consumer or financial industry is a plus) Proficient in remuneration best practice, Vietnamese labour code, governmental regulations relating to human resourcesSkills Excellent communication skills with the ability to liaise and negotiate at executive level and above in a professional manner High flexibility and ability to manage C&B function Strong leadership skills and cross cultural understanding Good presentation and persuasive skillsLanguage English - GoodComputer Word, Excel, Microsoft Project, Power Point   APPLY HERE    

Front Office Supervisor ( Ha Noi, Hai Phong )

What You Will Do

Department: Front Office Reports To: Front Office Manager (FOM) / Centre Manager (CM)Direct Subordinates: Programme Advisor, Senior Programme Adviser, Receptionist & Cashier Job Purpose: Support FOM/TCM in managing department’s operations. Together with SPA/PA to obtain sales target.Working Relationships: Coordinate and support relevant departmentsInternal ELT, MCP, FO, ADM, Academic, MRK, ACCExternal Customers and studentsResponsibilities  Be responsible for sales target assigned by TCM  Assign tasks and arrange working schedule for staff Monitor PA performance  Monitor telesales performance  Verify and finish reports as required  Handle arising problem under authorisation  Support Center Manager for department workshop and training for new staff  Handle other tasks as of PA’s (refer to PA’s job description)

What You Are Good At

Qualifications  Excellent product knowledge Sales orientation Ownership and leadership skills Handling complaints skills University graduated At least 6 years’ experience in counseling, advising or customer service Skills  Good communication & persuasion skills Good organisation and presentation skills  Ability to analyse, interpret or evaluate information  Skill to handle customer complaintsLanguage Fluent in both English and Vietnamese ( Placement Test Level > = Upper-Intermediate)Computer Good at computer skills (Microsoft Office applications)Other requirements  Ability to work independently as well as in a team  Enthusiastic, professional and well-organized Shift working Ability to work under pressure Experience in education and training or service organisation is preferable Good team building spirit   APPLY HERE    

Programme Advisor - Ha Noi

What You Will Do

Department: English Language Training (ELT)Job Purpose:Handling programmes consultation, sales and customer care activitiesWorking Relationships: Coordinate and support relevant departmentsInternal: ELT, Academic, Marketing, AccountsExternal: Customers and students* Responsibilities1. Handle student enrolment- Sign up students for courses- Arrange payment for courses- Check the inquiries- Arrange class transfers- Arrange school fee refunds- Arrange school fee savings- Assign classes and level placement for students- Follow up company and private class payments by bank transfer2. Handle programmes consultations and sales activities- Introduce the company- Clarify customers’ needs- Give pre-consultations- Get students’ information- Arrange placement tests- Deliver programmes / course consultations3. Handle customer care activities- Handle customer complaints, customer requests- Update and follow up Customer Complaint Resolution Records- Update waiting lists- Follow up booking lists- Do the telesales- Email to customers as requested4. Handle customer payment- Receive customer payments- Hand over cash balance to ACC/TTO5. Administration tasks- Manage students’ documents- Make reports: Visit, New Sales, Summer Courses...

What You Are Good At

* Qualifications- Good product knowledge- Sales orientation- College/University graduated is an advantage- Sales experience, including in counselling, advising and customer service* Skills- Good telesales skill - Good communication and persuasion skills- Excellent interpersonal skills- Team player, interacts well with people of all levels- Strong sales and customer service focus* Language: Fluent in Vietnamese; English fluency is an advantage* Computer: Familiar with MS Office* Other requirements:- Prefer Female- Good appearance- Age range: 21 to 30- Well presented- Enthusiastic, professional and well-organized- Ability to work independently as well as in a team- Available for shift working- Ability to work under pressure- Outgoing personality and self motivated We have centres in - Hanoi: Cau Giay, Dong Da, Times City, Hue city, Ba Dinh... and more will be opened soon- HCMC: Dist. 1, 2, 3, 5, 6, 7, Tan Binh, Phu Nhuan, Binh Thanh, Go Vap, Tan Phu, Thu Duc and more will be opened soon.- Hai Phong, Da Nang, Bien Hoa, Dong Nai, Vung Tau, ....Please submit your CV in English to HR department. Only shortlist candidates are contacted for the interview.***Please do not contact via phone.     APPLY HERE    

Programme Advisor ( Ho Chi Minh)

What You Will Do

Department: English Language Training (ELT)Job Purpose:Handling programmes consultation, sales and customer care activitiesWorking Relationships: Coordinate and support relevant departmentsInternal: ELT, Academic, Marketing, AccountsExternal: Customers and students* Responsibilities1. Handle student enrolment- Sign up students for courses- Arrange payment for courses- Check the inquiries- Arrange class transfers- Arrange school fee refunds- Arrange school fee savings- Assign classes and level placement for students- Follow up company and private class payments by bank transfer2. Handle programmes consultations and sales activities- Introduce the company- Clarify customers’ needs- Give pre-consultations- Get students’ information- Arrange placement tests- Deliver programmes / course consultations3. Handle customer care activities- Handle customer complaints, customer requests- Update and follow up Customer Complaint Resolution Records- Update waiting lists- Follow up booking lists- Do the telesales- Email to customers as requested4. Handle customer payment- Receive customer payments- Hand over cash balance to ACC/TTO5. Administration tasks- Manage students’ documents- Make reports: Visit, New Sales, Summer Courses...

What You Are Good At

* Qualifications- Good product knowledge- Sales orientation- College/University graduated is an advantage- Sales experience, including in counselling, advising and customer service* Skills- Good telesales skill - Good communication and persuasion skills- Excellent interpersonal skills- Team player, interacts well with people of all levels- Strong sales and customer service focus* Language: Fluent in Vietnamese; English fluency is an advantage* Computer: Familiar with MS Office* Other requirements:- Prefer Female- Good appearance- Age range: 21 to 30- Well presented- Enthusiastic, professional and well-organized- Ability to work independently as well as in a team- Available for shift working- Ability to work under pressure- Outgoing personality and self motivated APPLY HERE    

Operations Supervisor

What You Will Do

Department: OperationsReports To: Operations Manager Direct Subordinates: Operations Officer Job Purpose: Lead and manage Operations Department to deliver effective and efficient results of working system and areas of OperationsWorking Relationships Internal All departments and centres of ILAExternal Consulting Organization, ISO OrganizationResponsibilities  Manage organisation structures of the company, Head Office departments and training centres consisting of functions, organisation charts, job descriptions Develop and manage the company’s documentation control system [DCS] to align with ISO quality management system Manage company annual planning process Manage company reporting system Manage company improvement projects Manage internal assessment function in whole company to make sure the compliance with the company’s regulations and standards as well as findings for improvements Conduct annual planning and plan improvement projects to improve, develop working system and operations’ areas in the company wide Manage the information on intranet system Plan annual budgets for Operations dept and manage actual costs effectively Monitor performance of Operations staff and driven for high performing Operations team Motivate, train, coach and develop Operations staff’s functional and competencies capabilities

What You Are Good At

Qualifications  At least 05 years of working experience in foreign company in positions of Operations Supervisor, Audit and Compliance Supervisor, Planning Supervisor, Supervisor of ISO-9001:2008 Audit Department, Quality management University graduated Knowledge / experience about ISO is preferableSkills  Good in leadership, management, time management, staff motivation, problem solving and capability building Well-organised and analysis skill Dynamic, effective communication Has collaborative and team building spirit Strategic planning capability is alternativeLanguage Strong command in communication in both English and Vietnamese languagesComputer Good skills in office software applications (MS Word, Excel, Project, PowerPoint, etc…)  

APPLY HERE    

Centre Manager

What You Will Do

Department: Centre Management Reports To: Chief Operation Officer (COO)Direct Subordinates Front Office Supervisor, Customer Care Supervisor Job Purpose To develop and manage a training centre in response to the company’s directions, strategies in order to achieve the budgets. Working Relationships Internal: HO Departments, BOM, CM & Department Heads / ManagersExternal: Local authorities, clients, schools and suppliersResponsibilities 1. Centre performance: Propose the annual financial budgets including new sales, revenue, overhead costs and contributions; Together with Academic Manager, propose the annual non-financial targets including: re-enrollment rate, lost teaching hours, etc Propose plans and actions in order to achieve the approved annual budgets and targets.2. Centre operations: Property management- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;- Maintain all facilities and equipment in proper conditions: clean, safe and workable;- Maintain ILA standards inside and outside the building: visual, billboard, posters, noticeboard;- Responsible for appropriate forecast and ordering of books and materials for centre use. Human Resources- Recruit and select staff- Train and coach staff- Develop staff Administration- Follow relevant regulations, code and law of the government;- Work with local authorities.  Operations- Follow the company policies, procedures, regulations, document and reporting systems- Maintain the company standards - Make sure staff follow the company policies, procedures, regulations, document & reporting systems and standards. Academic involvementWork with Academic Manager about the following for the purpose of bringing the best results to the company and the best services to relevant people: customers, teachers, TAs, staff.- Non-financial budgets- Scheduling- Teachers issues, if any- Events- Others where appropriate 3. Marketing- Understand the market and organize events to achieve monthly, quarterly and yearly sales target4. KPIs Revenue: 40% Contribution: 20% Sales: 20% Re-enrollment: 20%

What You Are Good At

Qualifications - University graduate- At least 3 years experience at management level in a foreign invested company- Understanding of local and foreign educational systemsSkills - Strategy planning skills - Good management skills - Strong sales and customer service focus- Excellent organisational skills- Excellent interpersonal and communication skills- Good presentation and persuasive skills- Training, coaching and delegating skillsLanguage: Fluent in both English and Vietnamese Computer: Familiar with MS Office, Microsoft Project, etcOthers requirements - Manage more than 1 centre- Work on shift and/or weekend   APPLY HERE    

Business Support Supervisor

What You Will Do

Department: Centre Management Department (CMD)Reports To: Regional Centre Manager (RCM)Job Purpose: Support TCM in handling HO functions at centre(s) Working Relationships : Work with Centre Manager (CM), Academic Manager and person in charge in HO and/or centres on business support functions - Internal: All HO departments- External: Local authoritiesResponsibilities: Suppliers and other partners as assigned by CM, RCMHR & Admin- Support CM/RCM in executing HR key functions: recruitment, events, C&B, T&D- Support teachers in visa, work permit- Support HR, CM in organizing events for teachers, staff- Support other HR admin tasks as required- Handle admin task of the centresAccounts- Supervise Tax and Treasury Officer on behalf of CM- Support CM in cost controlOperations- Make sure company standards, procedures, policies are followed- Support staff in centres about using ERP IT- Coordinate with HO and/or vendor when centres need IT supportFacility management- Make sure the company facility standards are followed- Coordinate with HO and/ or vendor when centres need maintenance support

What You Are Good At

Qualifications  Prefer 03 years working experience in foreign company and in service product University graduated Ability to work independently and as part of a team Fluent in both English and VietnameseSkills  Leadership/ownership Management skills Communication skills Problem solving skills Ability to work independently and as a part of the teamLanguage: Fluent in both English and Vietnamese (Upper - intermediate level)Computer: Familiar with Microsoft OfficeOther requirements:Be able to work on shifts and travel   APPLY HERE  

ILA Community Network Manager

What You Will Do

Reports To: Business Support Director(BSD)Direct Subordinates: ILACN Admin Officer Job Purpose: ILACN Manager is responsible for developing and managing an ambitious, comprehensive, yet targeted fund raising program capable of identifying and successfully securing significant financial support from individuals, foundations and corporations for ILACN’s operating, program and capital priorities. ILACN Manager is also responsible for developing and implementing ILA volunteer program with teachers/staff, fundraising events and managing local and international charities to support the well-being and welfare of families and children in need.Working Relationships Internal: Centre Managers; Academic Management; Marketing staff; Designers; Purchasing; Finance Dept; Admin; Operations; ILACN Admin Officer & Volunteer Coordinators; Teachers and local staffExternal: Organizations that ILACN supports [e.g Cancer hospital, Green Bamboo, Go Vap orphanage, Little Rose, Bung Sang, Blue Dragon Hanoi]; Relevant government authorities; Vendors; Event venues; Other charities; Donors; Students; Media; Suppliers; LawyersResponsibilities 1.Accounts – to keep the ILACN budget, prepare the budget forecast and quarterly reports. Reconcile cash on hand, bank account, cash advances. Prepare all internal documentation for payment. Report monthly to accounts. Also forecast revenue and budget for the following year.2.Events – to develop, organize and manage events for public, staff and students, including creating themes and purposes, writing content for promotional materials and working with and managing other staff to ensure smooth execution of events. [Examples: ILACN fundraiser events, ILACN awareness events, ILACN volunteer events, etc..].3.External Communications – act as contact point for all donors, suppliers, associates, government agencies for the ILACN. Act as a contact point for all external ESL industry contact and distribute support materials to contacts. 4.Marketing/Branding – Develop a yearly marketing plan. Identify opportunities for improvement/development of marketing/branding materials. Work with MRK in costing and production. Distribute support material to partners/contacts. Maintain records of payments of all marketing activities through accounts and provide a monthly source report and payment summary.5.Media – Monitor and increase ILA Vietnam’s and ILACN’s exposure on the internet and press. Create and manage social media profiles [facebook, twitter, linkedin etc..] 6. ILACN volunteers – build a process to recruit and manage volunteers. Interview potential teachers, academic staff and ILACN volunteers as and when needed.7.ILA and ILACN website – ensure web content is up to date and refreshed on a regular basis. As and when needed liaise with marketing team to create new websites. 8.Liaise with internal departments – work with accounts, admin, operations, BDD, etc to get support for ILACN activities. 9.Other – run committee meetings, manage projects, coordinate ILACN activities in all training centres and relevant charity organisations. Other tasks assigned by the BSD

What You Are Good At

Qualifications  Degree [BA] 2+ years Non-profit experienceSkills Excellent communication skills, both written and verbal Great organizational skills Ability to plan, organize and execute events Budget management skills Strong organizational and time management skills Excellent presentation skills High energy level, strong sense of initiative, creative problem solving, flexibility, discretion and a sense of humor Ability to work collaboratively as well as independently Entrepreneurial spirit Ability to work strategically and tactically Project management skills Ability to handle multiple assignments simultaneouslyLanguage Fluent in EnglishComputer Microsoft Excel, Word, Powerpoint, Project, Google Adwords, Social media   APPLY HERE    

Customer Care Supervisor

What You Will Do

Department: English Language TrainingReports To: Centre Manager (CM)Direct Subordinates: Teaching Assistants (TA) / Customer Care Officer (CCO)Job Purpose:- In charge of re-enrollment and customer service at centre as per the company’s budget and target. - Monitor staff and teaching assistants’ performance to make sure their performance is accurate, professional and effectiveWorking Relationships Internal: FO, Academic, ELT, TA and HO departmentsExternal: CustomersResponsibilities 1. Performance KPIs- Re-enrolment: 40%- CSS: 30%- Revenue: 15% - Contribution: 15%2. Re-enrollment- Monitor on-going class weekly to take prompt action for any issue to make sure customers are happy- Monitor re-enrollment weekly to make sure that PO follow up re-enrollment well- Monitor administration for re-enrollment process to avoid problem and make customer happy3 . Customer satisfaction (CSS)  Customer Care- Monitor PO and TA Team to deliver good customer service and customer care- Maintain and improve customer service and care at centre- Handling requests and complaints- CSS Follow Up- Monitor pass/fail rate Training and Development- Conduct Workshop/Training for TA and CCO- Suggest courses to Academic/HO- CCO and TA Development4. Centre operations  Property management- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;- Maintain all facilities and equipment in proper conditions: clean, safe and workable; Staff supervising- Observe/monitor to make sure PO’s performance is accurate and professional;- Monitor to make sure PO follow policies, procedures, instructions, internal regulations and standards;- Check ERP to make sure every process is applied correctly;- Arrange staff working schedule Inventory- Responsible for appropriate forecast and ordering of books and materials for centre use  Course administration- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources;- During the course: class visit, callings, tests, resources, survey, results, telesales5. Marketing  ELT activities- Prepare and organize all ELT activities for students at centre Local event- Support all local marketing events at centre6. TA management  Teaching Assistant recruitment- Forecast TA - Recruitment process- Induction Scheduling- Scheduling (Class/Substitution/Supervision/Level Testing)- Supporting Tasks- Taking class when requested- Cover absent TA/absent Level Tester when requested- Arrange right TA for right class- Smart Scheduling Remuneration- TA Salary/Scale raise- Contract- Loyalty Award- Excellent Award- Leave and Termination TA Performance management- Observation: conduct, corrective action- Performance Appraisal- Disciplinary Process- TA SS: conduct, follow up improvement action- Social/Motivation activities7. Performance KPIs- Re-enrolment: 40%- CSS: 30%- Revenue: 15% - Contribution: 15%

What You Are Good At

Qualifications  Prefer 03 years working experience in foreign company and in service product Prefer working experience in an educational organisation University graduated Ability to work independently and as part of a team Fluent in both English and VietnameseSkills  Leadership/ownership Management skills Team building and Communication skills Problem solving skills Training and coaching skills Well-organise and detail management  Ability to work independently and as a part of the teamLanguage Fluent in both English and Vietnamese (Upper - intermediate level)Computer Familiar with Microsoft OfficeOther requirements Be able to work on shifts and travel   APPLY HERE    

Centre Training Manager

What You Will Do

Department Centre Management Reports To Centre Operations Director (COD)Job Purpose Lead operations of training and development function of Centre Management Department Provide strategic inputs to develop best practice in training and manpower development to address current and future development needs Develop and effectively manage centre training and development budget Evaluates the quality impact and effectiveness of all training interventions and makes improvements where necessary Manage career development process to ensure healthy talent pipelineWorking Relationships  The incumbent reports directly to the COD and directly assists the COD on training and development strategic inputs. Direct manage training and development function of Centre Management Dept. They will also liaise with internal department heads, external training providers and internal trainers.Internal ILA staff at all levelsExternal External training providersResponsibilities  Training Needs Analysis- Lead training need analysis activity across functions- Challenge and advise line managers on the core needs of training- Analyse and report on TNA results Training Design and Delivery- Set up training strategy, training policy at company level using present and future business needs, competitive analysis, technology trends and internal competencies for winning- Develop annual training plan, training budget based on cross functions TNA results and to be inline with training strategy- Effectively negotiates with external training providers to ensure cost effective program delivery- Monitor training database, training materials- Evaluate and monitor various sources of qualified training providers- Co-operate with internal and external trainers to conduct effective training programmes Training Evaluation- Conduct and review training evaluations right after completing training programmes.- Co-ordinate with department heads to evaluate staff’s performance progress within 3 months after completing training programmes- Evaluate return on training investment- Evaluate the quality impact and effectiveness of all centre training interventions and makes improvements where necessary Employee Development- Monitor and maintain development assessment centre - Lead assessment activities and complete assessment reports- Review career path, succession planning processes- Conduct succession planning review across functions- Advise and co-ordinate with department heads to design appropriate development programmes for high performing staff- Follow up with department heads staff’s development plans- Driven for healthy talent pipeline for whole company- Follow other assignments from COD

What You Are Good At

Qualifications  Bachelors Degree from an accredited University Already at the same position with at least 2-4 years experience in Sales training and development Multinational organization experience preferred (in the education, consumer or financial industry is a plus) Proficient in training, employee performance and development best practice, Vietnamese labour codeSkills  Excellent communication skills with the ability to liaise and negotiate in a professional manner Strong leadership skills and cross cultural understanding Good presentation and persuasive skill Good at capability building skillLanguage English- GoodComputer Word, Excel, Microsoft Project, Power Point…     APPLY HERE

Hạn cuối: 31/12/2016

[QC] Đăng tin tuyển dụng, tìm việc làm nhanh, uy tín tại trang Việc Làm Báo Lao Động.

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